Returns & Exchanges
Thank you for shopping at LuckyShoesBox. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Please contact our Customer Care team for return instructions and return center address.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
Returns & Exchanges Policy
-Purchase (except swimwear and final sale) can be returned or exchanged within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.You must email us with pictures of the “damaged/wrong item” after submitting online return request.Once we confirmed the problems,we will process the refund/replacement for you directly and you do not need to return it.
No restocking fee to be charged to the consumers for the return of a product.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
How to Make Your Return or Exchange:
Step 1: Sign in our website to submit return/exchange request online(Link on the right side of the order page).
Step 2: Get authorization and return address via email within 24 hours.
Step 3: Pack and ship return package.Items must be in its original packaging with original label.Please remember to include packing slip in the package.
Step 4: Input shipping details ( tracking number & delivery company) on You - My Request page through PC.
Step 5: Receive refund within a week or a replacement order be placed within 3 days after we get your return package.
Once we receive your return, please allow 3 to 5 business days to process your returns.
We'll email you once we have processed your refund or exchange.
Note: Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.